Shipping policy

Shipping Policy

1. Order Processing & Dispatch

Orders are processed Monday to Friday, excluding public holidays.

Most orders are dispatched within 1-3 business days. During major product launches, promotions, holidays, or periods of high demand, processing times may be extended.

Once an order has entered fulfilment (including picking, packing, or shipping label creation), it can no longer be cancelled or modified.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

2. Shipping Regions

Sacred Legacy currently ships to a growing number of international destinations.

Orders are fulfilled through our multi-fulfilment network to provide faster delivery and improved service wherever possible.

Our current shipping destinations can be viewed using the Region Selector located in the header and footer of our website, as well as in the International Shipping Rates section at the bottom of this page. Available shipping methods and delivery estimates are displayed during checkout based on your location.

We're continually expanding into new markets. If shipping isn't currently available in your region, you can register your interest by joining our community mailing list.

3. Shipping Rates & Delivery Estimates

Shipping rates are calculated based on your destination, selected shipping method, and the total weight of your order. Current international shipping rates can be found at the bottom of this page.

Estimated delivery timeframes are displayed during checkout for your selected shipping method.

Delivery estimates commence once your order has been dispatched and are provided as a guide only. Actual delivery times may vary due to factors outside our control, including customs processing, local carrier networks, weather events, and peak shipping periods.

4. Tracking Your Order

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information.

You can also track your order at any time by visiting the Track Your Order page linked in the footer of our website, or by visiting:

https://sacredlegacycollection.com/apps/parcelpanel

Please note that for some international shipping services, tracking updates may not appear until the parcel reaches the destination country and is scanned by the local carrier.

5. Order Changes & Cancellations

Customers may self-cancel their order within 15 minutes of placing it via the Order Status page linked in their order confirmation email.

If you need to correct your shipping address, contact details, or any other order information, we recommend cancelling your order within this 15-minute window and placing a new order.

After the 15-minute cancellation window has expired, orders begin progressing through our fulfilment process and change of mind cancellations can no longer be accepted.

Customers are responsible for ensuring that all shipping information provided during checkout is accurate. Once fulfilment has commenced, shipping addresses and order details cannot be changed.

6. Shipping Issues

If your parcel appears delayed, we recommend first checking your tracking information for the latest updates.

If you believe your parcel has been lost or has stopped moving for an unreasonable period, please contact us at support@sacredlegacycollection.com.

Our team will investigate the shipment with the carrier and work with you to determine an appropriate resolution where applicable.

Sacred Legacy is not responsible for delivery delays resulting from:

  • Customs processing
  • Carrier disruptions or operational delays
  • Severe weather events
  • Public holidays
  • Events outside our reasonable control

7. Duties & Taxes

Taxes applicable to your jurisdiction will be calculated and displayed at checkout where required by law.

Where duties and import taxes are collected during checkout, customers should not normally be required to pay additional import charges upon delivery. If you are contacted regarding unexpected customs or import fees, please contact us before making payment.

Australian prices include GST where applicable.